Warranty, Return Policy & Shipping

Warranty and Return Policy:

Your satisfaction is our first priority. Orgowise 12 months warranty periods apply from the first date of purchase of the product and any claim under this warranty must be made within 12 months. To obtain warranty service, the original proof of purchase will be required.

If you are dissatisfied with the product, you can return the item for a full refund within 30 days of the delivery date. After 30 days, we will continue the warranty for the remaining time frame of 12 months under the below conditions:

If a defect arises in the product and you follow the instructions that we will provide to you for returning the product, we will, at our option, take one of the following actions:

  • replace the product with either a new or a refurbished product that is the same as or similar to the product you purchased.
  • repair the product using either new or refurbished parts.
  • refund to you the purchase price of the product.

This limited warranty applies only to the products that are not subject to accident, misuse, neglect, fire, or damage from other external causes, alteration, or repair.

This limited warranty applies to any replacement product or part, or to any repair, for the remainder of the original warranty period or for 100 days from its shipment to you, whichever period is longer. All parts and products that you return to us and for which we give you a refund or replacement will become our property upon our receipt.

Orgowise customer service will ask you questions to determine your eligibility under this limited warranty. If you are eligible, a replacement order, repair order, or refund will be issued, and you’ll be given instructions for returning the defective product, postage paid. Failure to ship the damaged part or product back to us may result in your being charged for the replacement part or product at full retail price. If we choose to send you a replacement or to repair your product, we will pay the cost of shipping the replacement or repaired product to you.

You should always contact your retailer or point of purchase in the first instance. If you are not able to contact your retailer or your point of purchase due to their limited policies, please contact our customer support center via email: support@orgowise.com

Please include your order number, your contact, and a short description of the issue in the email so we can find your purchase details and get back to you as soon as possible.

Please note: If you return the item within 30 days of the delivery, all items must be returned in their original packaging, and in the original condition. The refund process will be issued once we receive the item.

* Our warranty will be provided only for the USA and Canada.

 

Shipping:

The product can be shipped anywhere in the USA and Canada, via UPS or FedEx within 4-5 business days depending on the selected shipment plan.

Once your order is shipped, you will receive an email with your tracking details.

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